No Refund and No Return Policy for Aqua Ace Ha

At Aqua Ace Ha, we are committed to providing high-quality skincare products. Please read our No Refund and Return Policy carefully before making a purchase.

1. No Refunds
   All sales are final. We do not offer refunds on any products purchased from Aqua Ace Ha once they have been dispatched.

2. Exchanges for Defective or Incorrect Products
   We only offer exchanges in the following cases:

• If you receive a defective product.

• If you receive a product that is different from what you ordered.

In such cases, you will be eligible for a product exchange.

3. Proof Required
   To process an exchange, you must provide:

• Clear photo and video evidence of the unboxing process, showing the defect or incorrect item received.

• This proof must be submitted within 48 hours of receiving the parcel.

4. Exchange Process

• Upon receiving your proof (photos and video), we will verify the issue.

• After verification, we will send a replacement product at no additional cost.

• The replacement delivery may take 7-15 days.

5. No Exchanges Without Proof
   Exchanges cannot be processed without valid photo and video proof of the unboxing. This ensures transparency and helps us address issues accurately.

6. Contact Information
   For any concerns or to initiate an exchange, please contact our customer support team:

Aqua Ace Ha
Email: connect@aquaaceha.com
Contact: 9828999887